Shipping Policy
Agarwal Bedding & Furnishing ("we" and "us") operates the website (http://agarwaldirect.com/). By placing an order through this Website, you agree to the terms below. These terms ensure that both parties are aware of and agree upon this arrangement to protect our mutual interests and set expectations for our service.
1. General
Subject to stock availability, we strive to maintain accurate stock counts on our website. However, there may be instances of stock discrepancies, and we may not be able to fulfill all your items at the time of purchase. In such cases, we will fulfill the available products and contact you about whether you prefer to await restocking of the backordered item or prefer a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the order. Payment for shipping is collected with the purchase. The shipping cost will be the final price charged to the customer.
3. Delivery Terms
3.1 Delivery Time
Your order will be delivered within 7-14 business days, depending on your location in India. Delivery may take longer in some cases, depending on the accessibility of your location.
3.2 Dispatch Time
We process and ship every order within 2-3 days of receiving it. Our warehouse operates Monday to Saturday during standard business hours, except on national holidays when the warehouse will be closed. We take steps to minimize shipment delays during such closures.
3.3 Change of Delivery Address
You can request a change of delivery address at any time before the order has been dispatched.
3.4 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they are back in stock.
3.5 Delivery Time Exceeded
If delivery time exceeds the forecasted time, please contact us so that we can investigate.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link to follow the progress of their shipment based on the latest updates from the shipping provider.
5. Parcels Damaged in Transit
5.1 If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service.
5.2 If the parcel was delivered without you being present, please contact customer service for next steps.
6. Cancellations
If you change your mind before receiving your order, we accept cancellations at any time before the order has been dispatched.
7. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
7.1 Process for Parcels Damaged in Transit
We will process a refund or replacement once the courier completes their investigation into the claim.
7.2 Process for Parcels Lost in Transit
We will process a refund or replacement once the courier conducts an investigation and deems the parcel lost.
8. Customer Service
For all customer service inquiries, please raise a ticket through our website.